Terms of service

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<h1>Terms of Service</h1>

<p><strong>Last updated: 22 August 2026</strong></p>

<p>
Welcome to The Authentic Bihar. These Terms of Service govern your access
to and use of
<a href="https://www.theauthenticbihar.com">
www.theauthenticbihar.com
</a>,
including all purchases, content, services and features made available
through the website.
</p>

<p>
Throughout these Terms, “The Authentic Bihar,” “we,” “us” and “our” refer
to the operator of this online store. “You,” “your” and “customer” refer to
any person visiting the website or purchasing products from us.
</p>

<div class="tab-terms-notice">
By accessing our website, creating an account or placing an order, you
confirm that you have read, understood and agreed to these Terms of Service,
together with our Privacy Policy, Shipping Policy and Return and Refund
Policy.
</div>

<h2>1. Eligibility</h2>

<p>
You must be legally capable of entering into a binding agreement under
applicable Indian law to place an order through our website.
</p>

<p>
If you are using this website on behalf of a business or another person,
you confirm that you have the authority to accept these Terms on their
behalf.
</p>

<h2>2. Online Store Terms</h2>

<p>
You agree to use this website only for lawful purposes. You must not use
our products, services or website in any manner that violates applicable
law or the rights of another person.
</p>

<ul>
<li>Provide false, misleading or fraudulent information</li>
<li>Place orders using an unauthorised payment method</li>
<li>Interfere with the website’s operation or security</li>
<li>Upload or transmit malicious code, viruses or harmful material</li>
<li>Attempt to gain unauthorised access to the website or customer data</li>
<li>Copy, scrape or exploit website content for an unlawful commercial purpose</li>
<li>Use the website to engage in fraudulent or abusive activity</li>
</ul>

<h2>3. Product Information</h2>

<p>
We make reasonable efforts to display product descriptions, ingredients,
pack sizes, images, prices and other information accurately. However,
colours and appearance may vary depending on your screen, photography,
lighting and natural product variations.
</p>

<p>
Traditional and minimally processed food products may naturally vary in
colour, size, shape, aroma or texture between batches. Such reasonable
variations do not necessarily indicate a defect.
</p>

<p>
Product packaging, labels, availability, quantity, design or specifications
may change from time to time, subject to applicable legal requirements.
Please check the product label before use.
</p>

<h2>4. Food Information and Allergies</h2>

<p>
Product descriptions and general information on this website are provided
for informational purposes only. Always read the ingredients, allergen
declarations, preparation instructions, storage information and other
details printed on the product packaging before consumption.
</p>

<p>
If you have a food allergy, intolerance, medical condition, dietary
restriction or specific nutritional requirement, consult an appropriate
healthcare professional before consuming a product.
</p>

<p>
Statements on this website are not intended to diagnose, treat, cure or
prevent any disease and should not be considered medical advice.
</p>

<h2>5. Prices and Taxes</h2>

<p>
Product prices are displayed in Indian Rupees unless stated otherwise.
Applicable taxes will be included or calculated as disclosed during
checkout.
</p>

<p>
We may change product prices, offers, discounts and availability without
prior notice. A change will not ordinarily affect an order already accepted
by us, except where correction is required because of an obvious pricing,
technical or listing error.
</p>

<p>
If a product is listed at an incorrect price because of a technical or
human error, we may contact you for instructions or cancel the affected
item and issue an applicable refund.
</p>

<h2>6. Orders and Acceptance</h2>

<p>
Submitting an order does not automatically mean that it has been accepted.
An order is subject to payment confirmation, stock availability, serviceable
delivery location and our internal verification.
</p>

<p>
We may accept, reject, limit or cancel an order for reasons including:
</p>

<ul>
<li>Product unavailability</li>
<li>Incorrect price or product information</li>
<li>Incomplete or inaccurate delivery information</li>
<li>Payment failure</li>
<li>Suspected fraud or unauthorised activity</li>
<li>Repeated delivery refusals or misuse of our policies</li>
<li>Delivery location being temporarily unserviceable</li>
<li>Restrictions imposed by law or regulatory authorities</li>
</ul>

<p>
If we cancel a prepaid order, the eligible amount collected for the
cancelled item will be refunded in accordance with our Return and Refund
Policy.
</p>

<h2>7. Payment</h2>

<p>
Available payment methods will be displayed at checkout. You confirm that
you are authorised to use the selected payment method and that the
information supplied is accurate.
</p>

<p>
Payments may be processed by third-party payment providers. We do not
control delays or technical issues occurring within a bank, card network,
UPI provider or payment gateway.
</p>

<p>
Never share your OTP, UPI PIN, card PIN, CVV or account password with
anyone claiming to represent The Authentic Bihar. Our team will not ask you
to disclose these credentials.
</p>

<h2>8. Discounts and Promotional Offers</h2>

<p>
Discount codes and promotional offers are subject to their stated
conditions, validity period, minimum purchase requirement and product
eligibility.
</p>

<p>
Unless expressly stated otherwise:
</p>

<ul>
<li>Only one discount code may be used per order</li>
<li>Discounts cannot be exchanged for cash</li>
<li>Offers cannot be applied retrospectively</li>
<li>Discounts may exclude selected products or pack sizes</li>
<li>We may withdraw an offer affected by misuse or a technical error</li>
</ul>

<h2>9. Shipping and Delivery</h2>

<p>
Delivery estimates are provided in good faith but are not guaranteed.
Delivery may be affected by courier delays, weather, festivals, public
holidays, operational restrictions, incorrect addresses or circumstances
beyond our reasonable control.
</p>

<p>
You are responsible for providing a complete and accurate delivery address,
PIN code and active telephone number. Additional charges may apply if an
order must be shipped again because of incorrect information, customer
unavailability or repeated delivery failure.
</p>

<p>
Further details are available in our Shipping Policy.
</p>

<h2>10. Returns, Replacements and Refunds</h2>

<p>
Food and grocery products are generally non-returnable after delivery due
to hygiene and food-safety considerations. Assistance may be provided if a
product is damaged, leaking, expired, missing, materially defective or
different from the item ordered.
</p>

<p>
Eligibility, reporting periods, evidence requirements and refund timelines
are governed by our Return and Refund Policy, subject to rights available
under applicable law.
</p>

<h2>11. Customer Accounts</h2>

<p>
If you create a customer account, you are responsible for maintaining the
confidentiality of your login credentials and for activity conducted
through your account.
</p>

<p>
Please notify us promptly if you suspect unauthorised access. We may
suspend or terminate an account involved in fraudulent, unlawful or abusive
activity.
</p>

<h2>12. Intellectual Property</h2>

<p>
Unless otherwise stated, all website content—including the brand name,
logo, packaging artwork, photographs, graphics, text, product descriptions
and website design—is owned by or licensed to The Authentic Bihar.
</p>

<p>
You may view the website for personal and non-commercial use. You must not
reproduce, modify, distribute, publish, sell or commercially exploit our
content without prior written permission.
</p>

<h2>13. Reviews and User Content</h2>

<p>
If you submit a review, photograph, comment or other content, you confirm
that it is truthful, lawful and based on your genuine experience. You must
not submit false reviews, unlawful content, confidential information or
material that infringes another person’s rights.
</p>

<p>
Subject to applicable law, you permit us to display and use submitted
content for operating and promoting our business. We may moderate or remove
content that is fraudulent, abusive, irrelevant, unlawful or contrary to
these Terms.
</p>

<h2>14. Third-Party Services and Links</h2>

<p>
Our website may use or link to third-party services such as Shopify,
payment gateways, analytics providers, courier partners and social-media
platforms.
</p>

<p>
Third-party services operate under their own terms and privacy policies. We
are not responsible for their independent content, practices, availability
or actions, except where responsibility cannot be excluded under applicable
law.
</p>

<h2>15. Website Availability</h2>

<p>
We aim to keep the website accurate and available, but uninterrupted or
error-free operation cannot be guaranteed. We may modify, suspend or
discontinue part of the website for maintenance, security, legal or
operational reasons.
</p>

<h2>16. Disclaimer and Limitation of Liability</h2>

<p>
To the extent permitted by applicable law, the website and its content are
provided on an “as available” basis. We do not guarantee that every part
of the website will always be uninterrupted, current or free of technical
errors.
</p>

<p>
To the maximum extent permitted by law, The Authentic Bihar will not be
liable for indirect, incidental or consequential loss arising from website
use, delayed delivery, misuse of a product or circumstances beyond our
reasonable control.
</p>

<p>
Nothing in these Terms excludes or limits liability or consumer rights that
cannot lawfully be excluded under applicable Indian law.
</p>

<h2>17. Indemnification</h2>

<p>
To the extent permitted by law, you agree to indemnify The Authentic Bihar
against losses, claims or expenses resulting from your unlawful use of the
website, violation of these Terms or infringement of another person’s
rights.
</p>

<h2>18. Severability</h2>

<p>
If any provision of these Terms is found to be invalid or unenforceable,
the remaining provisions will continue to apply to the fullest extent
permitted by law.
</p>

<h2>19. No Waiver</h2>

<p>
A delay or failure by us to enforce any provision of these Terms does not
mean that we waive the right to enforce it later.
</p>

<h2>20. Governing Law</h2>

<p>
These Terms are governed by the laws of India. Any dispute will be handled
by the competent courts and consumer authorities having jurisdiction under
applicable law.
</p>

<p>
Before beginning formal proceedings, we encourage you to contact our
customer-support team so that we can attempt to resolve the matter.
</p>

<h2>21. Changes to These Terms</h2>

<p>
We may update these Terms to reflect changes in our services, policies,
technology or legal obligations. The revised version will be posted on
this page with an updated effective date.
</p>

<p>
Your continued use of the website after an update constitutes acceptance
of the revised Terms, subject to applicable law.
</p>

<h2>22. Entire Agreement</h2>

<p>
These Terms, together with our Privacy Policy, Shipping Policy, Return and
Refund Policy and other policies displayed on the website, constitute the
agreement governing your use of our store.
</p>

<div class="tab-terms-contact">
<h2>Contact Information</h2>

<p>
For questions about these Terms of Service, contact:
</p>

<p>
<strong>The Authentic Bihar</strong><br>
Website:
<a href="https://www.theauthenticbihar.com">
www.theauthenticbihar.com
</a>
</p>

<p>
<strong>Email:</strong><br>
<a href="mailto:support@theauthenticbihar.com">
support@theauthenticbihar.com
</a>
</p>

<p style="margin-bottom: 0;">
<strong>Phone and WhatsApp:</strong><br>
<a href="tel:+919538494475">+91 95384 94475</a>
</p>
</div>

</div>