Contact information

Last updated: 5 September 2026

This website is operated under the brand name The Authentic Bihar. Customers may contact us using the details below for product enquiries, orders, payments, delivery concerns, complaints and other customer-service matters.

Customer-Service Hours

Monday to Saturday:
10:00 AM to 6:00 PM

Sunday and public holidays:
Limited support

Messages received outside working hours will ordinarily be answered during the next available business period.

Order-Related Assistance

When contacting us about an existing order, please provide your order number, registered mobile number and a clear description of your concern.

For damaged, leaking, expired, missing or incorrect products, please also share clear photographs of the product, packaging and shipping label. An unboxing video may be requested where available.

Grievance Officer

Customers may contact our designated Grievance Officer regarding complaints that remain unresolved through regular customer support.

Please mention “Grievance” in the email subject line and include your full name, order number, registered mobile number and complete details of the matter.