Refund policy
Return and Refund Policy
Last updated: 22 August 2026
Thank you for shopping with The Authentic Bihar. We take care in selecting, packing and dispatching our products. As our collection primarily consists of food and grocery products, returns are accepted only in the eligible circumstances described below.
1. Eligible Return, Replacement or Refund Cases
You may contact us for assistance if you receive:
- A product damaged during transit
- A leaking, torn, punctured or unsealed package
- An expired product
- A product different from the one ordered
- An incorrect quantity or pack size
- An item missing from your order
- A product with a material quality defect when delivered
After reviewing the concern, we may offer a replacement, refund, store credit or another appropriate resolution, depending on the circumstances and product availability.
2. Time Limit for Reporting an Issue
Please report damaged, leaking, expired, missing, incorrect or defective grocery products within 5 days of delivery.
Requests received after this period may not be eligible because food products can be affected by storage conditions after delivery.
3. Evidence Required
To help us verify and resolve your concern, please provide:
- Your full name
- Order number
- Registered mobile number
- A clear description of the issue
- Clear photographs of the product and affected area
- Photographs of the outer packaging and shipping label
- An unboxing video, if available
- Batch number and expiry information, where relevant
Please retain the product, original packaging, labels and shipping materials until our support team has completed its review. Do not dispose of the affected item unless instructed by us.
4. Non-Returnable Items
Unless the product was damaged, defective, expired, missing or supplied incorrectly, we cannot accept returns for:
- Opened or used food products
- Products with a broken or removed seal after delivery
- Products stored improperly after delivery
- Products without their original packaging or label
- Items purchased by mistake or no longer required
- Personal taste, aroma, texture or preference
- Natural variations in the colour, shape, size or texture of traditional food products
- Items purchased during clearance where disclosed as final sale
- Gift cards, if offered
Traditional and minimally processed foods may show natural differences between batches. Such normal variations do not automatically indicate a defect.
5. Order Cancellation
An order may be cancelled before it has been packed or dispatched. Please contact us as soon as possible if you wish to cancel.
Once an order has been shipped, cancellation cannot be guaranteed. If the shipment has already entered the delivery network, applicable shipping or return-to-origin charges may be deducted where legally permissible and clearly applicable.
The Authentic Bihar may cancel an order due to stock unavailability, incorrect pricing, incomplete address information, payment failure, suspected fraudulent activity or an area being temporarily unserviceable. If a prepaid order is cancelled by us, the amount collected for the cancelled item will be refunded.
6. Replacement Process
Approved replacements are subject to stock availability and serviceability at the delivery address.
If the same product or variant is unavailable, we may offer a refund, store credit or an alternative product with your agreement.
7. Refund Process
Once your claim has been reviewed and approved, the refund will be initiated to the original payment method wherever possible.
Approved refunds are generally initiated within 5–7 business days. Your bank, card issuer, payment gateway or financial institution may require additional time to reflect the amount in your account.
For Cash on Delivery orders, we may request your bank-account or UPI details through an authorised support channel to process an approved refund. Never share your OTP, PIN, CVV or account password with anyone.
8. Shipping Charges
Original shipping charges are generally non-refundable unless the order was cancelled before dispatch or the product supplied was damaged, defective, expired or incorrect.
Any promotional discount applied to the order will be considered while calculating the eligible refund amount.
9. Refusing a Damaged Shipment
If the outer parcel appears severely damaged, opened, wet, leaking or tampered with at delivery, you may refuse to accept it. Please contact us promptly and share photographs or other available evidence.
10. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate name, address, PIN code and telephone number. Additional delivery charges may apply if an order must be shipped again because of an incorrect or incomplete address, repeated delivery failure or customer unavailability.
11. Policy Abuse
We reserve the right to reject claims involving altered evidence, repeated misuse, fraudulent activity or products damaged after delivery. Any decision will be based on the available order, shipping and product information.
12. Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or remedies available to customers under applicable Indian consumer law.
Contact Us
To request assistance under this policy, contact The Authentic Bihar:
Email:
support@theauthenticbihar.com
Phone and WhatsApp:
+91 95384 94475
Please include your order number and registered mobile number in all communications.