Shipping policy

Last updated: 5 September 2026

The Authentic Bihar delivers traditional food and grocery products to serviceable locations across India. This Shipping Policy explains our order processing, estimated delivery times, shipping charges and the steps to follow if you experience a delivery issue.

1. Shipping Coverage

We currently ship to serviceable PIN codes across India. Availability of delivery services may differ according to your address, product type, package weight and courier coverage.

If your location is not serviceable, the website may prevent checkout or our team may contact you after the order is placed. If we cannot deliver a prepaid order, the eligible amount collected for the affected order will be refunded.

2. Order Processing

Orders are generally processed within 1–2 business days after payment or order confirmation.

Orders placed on Sundays, public holidays or during high-demand sale periods may require additional processing time.

Processing time refers to the time required to verify, pack and hand over an order to the courier. It does not include the courier’s transit time.

3. Estimated Delivery Time

Most orders are generally delivered within 3–7 business days after dispatch. Remote locations may require additional time.

The delivery estimate displayed at checkout or communicated after dispatch is not a guaranteed delivery date. Delivery may be delayed due to:

• Weather conditions or natural events
• Festivals, public holidays or unusually high order volume
• Courier-network disruptions
• Government restrictions or local operational issues
• Remote or difficult-to-access locations
• Incorrect or incomplete delivery information
• Customer unavailability during delivery attempts

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may depend on the order value, product weight, delivery location, payment method and any promotional offer active at the time of purchase.

Free-shipping promotions may be subject to minimum order values, selected products, serviceable locations and other stated conditions.

5. Cash on Delivery

Cash on Delivery may be available for selected products and serviceable PIN codes. Availability will be displayed during checkout.

We may contact you to confirm a Cash on Delivery order before dispatch. Repeated refusal, fraudulent orders or unsuccessful deliveries may result in Cash on Delivery being restricted for future orders.

6. Order Tracking

Once your order is dispatched, tracking information may be shared by email, SMS, WhatsApp or through the order-status page.

Tracking updates are supplied by the courier partner and may take up to 24–48 hours after dispatch to begin showing movement.

7. Correct Delivery Information

Please provide complete and accurate delivery information, including:

• Recipient’s full name
• House, building or flat number
• Street and locality
• Landmark, where necessary
• City, state and PIN code
• Active mobile number

The Authentic Bihar is not responsible for delays or unsuccessful deliveries caused by incomplete, inaccurate or outdated information supplied by the customer.

8. Address Changes

Contact us as soon as possible if you need to correct your address. We may be able to update it only before the order is packed or handed over to the courier.

Once an order has been dispatched, an address change cannot be guaranteed. Courier redirection or reshipping charges may apply where permissible.

9. Delivery Attempts

The courier partner may contact you by telephone, SMS or another available channel to complete delivery. Please ensure that your registered mobile number remains active.

If delivery is unsuccessful because the customer is unavailable, refuses the order or provides an incorrect address, the package may be returned to us.

If reshipping is requested after such a return, additional shipping charges may apply. Any refund for a returned prepaid shipment may be adjusted for applicable shipping or return-to-origin costs where legally permissible.

10. Inspecting the Package at Delivery

Please inspect the external condition of the shipment before accepting it. If the parcel appears severely damaged, opened, wet, leaking or tampered with, you may refuse delivery.

If you accept a visibly damaged package, take clear photographs before opening it and record an unboxing video where possible.

11. Damaged, Leaking or Incorrect Products

If your order arrives damaged, leaking, expired, incomplete or different from what you ordered, please contact us within 5 days of delivery.

Please provide:

• Your order number and registered mobile number
• Photographs of the outer package and shipping label
• Clear photographs showing the issue
• An unboxing video, if available
• Product batch and expiry details, where relevant

Please retain the product and original packaging until our team completes its review. Eligible resolutions are governed by our Return and Refund Policy.

12. Missing or Partially Delivered Orders

If tracking shows the shipment as delivered but you have not received it, first check with family members, neighbours, reception staff or security personnel who may have accepted it.

If you still cannot locate the package, contact us promptly. We will raise an investigation with the courier partner. Courier investigations may take several business days to complete.

If an item is missing from inside the parcel, retain all packaging and contact us within 5 days of delivery with supporting photographs or an unboxing video, if available.

13. Delayed or Lost Shipments

If tracking has not updated for an extended period or the order has passed its estimated delivery window, please contact our support team.

We will coordinate with the courier partner to locate the shipment. If the courier confirms that a prepaid shipment is lost, we may arrange a replacement or eligible refund based on availability and your preference.

14. Multiple Packages

An order containing multiple products may be shipped in more than one package. These packages may arrive on different dates and may have separate tracking numbers.

15. Order Cancellation

You may request cancellation before the order is packed or dispatched. Once an order has entered the courier network, cancellation cannot be guaranteed.

For detailed cancellation and refund conditions, please refer to our Return and Refund Policy.

16. Events Beyond Our Control

We will not be responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transport interruptions, government restrictions, public emergencies or courier-network disruptions.

We will make reasonable efforts to communicate significant delays and help complete delivery as soon as reasonably possible.

17. Policy Updates

We may update this Shipping Policy to reflect changes in courier services, delivery coverage, business operations or legal requirements. The revised version will be posted on this page with an updated effective date.