Shipping policy

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<h1>Shipping Policy</h1>

<p><strong>Last updated: 22 August 2026</strong></p>

<p>
The Authentic Bihar delivers traditional food and grocery products to
serviceable locations across India. This Shipping Policy explains our order
processing, delivery estimates, shipping charges and the steps to follow if
you experience a delivery issue.
</p>

<div class="tab-shipping-summary">
<div class="tab-shipping-summary-item">
<strong>Order Processing</strong>
<span>Usually 1–2 business days</span>
</div>

<div class="tab-shipping-summary-item">
<strong>Estimated Delivery</strong>
<span>Usually 3–7 business days after dispatch</span>
</div>

<div class="tab-shipping-summary-item">
<strong>Order Tracking</strong>
<span>Shared after shipment is dispatched</span>
</div>
</div>

<div class="tab-shipping-notice">
Delivery estimates are provided in good faith and may vary according to the
destination PIN code, courier availability, weather, festivals, public
holidays and other circumstances outside our reasonable control.
</div>

<h2>1. Shipping Coverage</h2>

<p>
We currently ship to serviceable PIN codes across India. Availability of
delivery services may differ according to your address, product type,
package weight and courier coverage.
</p>

<p>
If your location is not serviceable, the website may prevent checkout or
our team may contact you after the order is placed. If we cannot deliver a
prepaid order, the eligible amount collected for the affected order will
be refunded.
</p>

<h2>2. Order Processing</h2>

<p>
Orders are generally processed within <strong>1–2 business days</strong>
after payment or order confirmation.
</p>

<p>
Orders placed on Sundays, public holidays or during high-demand sale
periods may require additional processing time.
</p>

<p>
Processing time refers to the period required to verify, pack and hand over
an order to the courier. It does not include the courier’s transit time.
</p>

<h2>3. Estimated Delivery Time</h2>

<p>
Most orders are generally delivered within
<strong>3–7 business days after dispatch</strong>. Remote locations may
require additional time.
</p>

<p>
The delivery estimate displayed at checkout or communicated after dispatch
is not a guaranteed delivery date. Delivery may be delayed due to:
</p>

<ul>
<li>Weather conditions or natural events</li>
<li>Festivals, public holidays or unusually high order volume</li>
<li>Courier-network disruptions</li>
<li>Government restrictions or local operational issues</li>
<li>Remote or difficult-to-access locations</li>
<li>Incorrect or incomplete delivery information</li>
<li>Customer unavailability during delivery attempts</li>
</ul>

<h2>4. Shipping Charges</h2>

<p>
Applicable shipping charges, if any, will be shown during checkout before
you complete your order.
</p>

<p>
Shipping charges may depend on the order value, product weight, delivery
location, payment method and any promotional offer active at the time of
purchase.
</p>

<p>
Free-shipping promotions may be subject to minimum order values, selected
products, serviceable locations and other stated conditions.
</p>

<h2>5. Cash on Delivery</h2>

<p>
Cash on Delivery may be available for selected products and serviceable
PIN codes. Availability will be displayed at checkout.
</p>

<p>
We may contact you to confirm a Cash on Delivery order before dispatch.
Repeated refusal, fraudulent orders or unsuccessful deliveries may result
in Cash on Delivery being restricted for future orders.
</p>

<h2>6. Order Tracking</h2>

<p>
Once your order is dispatched, tracking information may be shared by email,
SMS, WhatsApp or through the order-status page.
</p>

<p>
Tracking updates are supplied by the courier partner and may take up to
24–48 hours after dispatch to begin showing movement.
</p>

<h2>7. Correct Delivery Information</h2>

<p>
Please provide a complete and accurate:
</p>

<ul>
<li>Recipient name</li>
<li>House, building or flat number</li>
<li>Street and locality</li>
<li>Landmark, where necessary</li>
<li>City, state and PIN code</li>
<li>Active mobile number</li>
</ul>

<p>
The Authentic Bihar is not responsible for delays or failed deliveries
caused by incomplete, inaccurate or outdated information supplied by the
customer.
</p>

<h2>8. Address Changes</h2>

<p>
Contact us as soon as possible if you need to correct your address. We may
be able to update it only before the order is packed or handed over to the
courier.
</p>

<p>
Once an order has been dispatched, an address change cannot be guaranteed.
Courier redirection or reshipping charges may apply where permissible.
</p>

<h2>9. Delivery Attempts</h2>

<p>
The courier partner may contact you by telephone, SMS or another available
channel to complete delivery. Please ensure that the registered telephone
number remains active.
</p>

<p>
If delivery is unsuccessful because the customer is unavailable, refuses
the order or provides an incorrect address, the package may be returned to
us.
</p>

<p>
If reshipping is requested after such a return, additional shipping charges
may apply. Any refund for a returned prepaid shipment may be adjusted for
applicable shipping or return-to-origin costs where legally permissible.
</p>

<h2>10. Inspecting the Package at Delivery</h2>

<p>
Please inspect the external condition of the shipment before accepting it.
If the parcel appears severely damaged, opened, wet, leaking or tampered
with, you may refuse delivery.
</p>

<p>
If you accept a visibly damaged package, take clear photographs before
opening it and record an unboxing video where possible.
</p>

<h2>11. Damaged, Leaking or Incorrect Products</h2>

<p>
If your order arrives damaged, leaking, expired, incomplete or different
from what you ordered, please contact us within
<strong>5 days of delivery</strong>.
</p>

<p>Please provide:</p>

<ul>
<li>Your order number and registered mobile number</li>
<li>Photographs of the outer package and shipping label</li>
<li>Clear photographs showing the issue</li>
<li>An unboxing video, if available</li>
<li>Product batch and expiry details, where relevant</li>
</ul>

<p>
Please retain the product and original packaging until our team completes
its review. Eligible resolutions are governed by our Return and Refund
Policy.
</p>

<h2>12. Missing or Partially Delivered Orders</h2>

<p>
If tracking shows delivered but you have not received the shipment, first
check with family members, neighbours, reception staff or security
personnel who may have accepted it.
</p>

<p>
If you still cannot locate the package, contact us promptly. We will raise
an investigation with the courier partner. Courier investigations may take
several business days to complete.
</p>

<p>
If an item is missing from inside the parcel, retain all packaging and
contact us within 5 days of delivery with supporting photographs or an
unboxing video, if available.
</p>

<h2>13. Delayed or Lost Shipments</h2>

<p>
If tracking has not updated for an extended period or the order has passed
its expected delivery window, please contact our support team.
</p>

<p>
We will coordinate with the courier partner to locate the shipment. If the
courier confirms that a prepaid shipment is lost, we may arrange a
replacement or eligible refund based on availability and your preference.
</p>

<h2>14. Multiple Packages</h2>

<p>
An order containing multiple products may be shipped in more than one
package. These packages may arrive on different dates and may have separate
tracking numbers.
</p>

<h2>15. Order Cancellation</h2>

<p>
You may request cancellation before the order is packed or dispatched.
Once an order has entered the courier network, cancellation cannot be
guaranteed.
</p>

<p>
For detailed cancellation and refund conditions, please refer to our
Return and Refund Policy.
</p>

<h2>16. Events Beyond Our Control</h2>

<p>
We will not be responsible for delays caused by events beyond our
reasonable control, including natural disasters, severe weather, strikes,
transport interruptions, government restrictions, public emergencies or
courier-network disruptions.
</p>

<p>
We will make reasonable efforts to communicate significant delays and help
complete delivery as soon as reasonably possible.
</p>

<h2>17. Policy Updates</h2>

<p>
We may update this Shipping Policy to reflect changes in courier services,
delivery coverage, business operations or legal requirements. The revised
version will be posted on this page with an updated date.
</p>

<div class="tab-shipping-contact">
<h2>Shipping Support</h2>

<p>
For questions regarding dispatch, tracking or delivery, contact:
</p>

<p>
<strong>Email:</strong><br>
<a href="mailto:support@theauthenticbihar.com">
support@theauthenticbihar.com
</a>
</p>

<p style="margin-bottom: 0;">
<strong>Phone and WhatsApp:</strong><br>
<a href="tel:+919538494475">+91 95384 94475</a>
</p>
</div>

</div>